Executive Summary
Vision and value proposition
Project Vision
STARWAYS IT is pleased to present this technical proposal for the implementation of a Data-Driven Decision Making (DDDM) Platform for Riyadh Chamber of Commerce, leveraging the advanced capabilities of Tellius, a leading AI-driven decision intelligence platform. This proposal outlines our comprehensive approach to meeting the Chamber's analytical needs while supporting its strategic objectives and alignment with Saudi Vision 2030.
Strategic Alignment
The proposed solution is strategically aligned with the Chamber's transformation goals and Saudi Vision 2030's emphasis on digital transformation and data-driven governance. Our implementation will empower Riyadh Chamber to harness the full potential of its data assets, enabling informed decision-making across all operational and strategic levels.
Value Proposition
Our solution delivers exceptional value through a unified data intelligence platform that democratizes access to insights across the organization. By implementing Tellius, Riyadh Chamber will gain a competitive edge in serving its members, optimizing internal operations, and contributing to the Kingdom's economic development through evidence-based policy recommendations and business support services.
Key Differentiators
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AI-Driven Insights
Automated discovery of patterns, anomalies, and opportunities in Chamber data
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Natural Language Search
ChatGPT-like interface for querying enterprise data in Arabic and English
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Comprehensive Integration
Unified access to all Chamber data sources through a single platform
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Self-Service Analytics
Empowering all users regardless of technical expertise
Company Overview
About STARWAYS IT
Company Profile
STARWAYS IT is a leading digital transformation provider specializing in E-government solutions, with a strong presence in the Kingdom of Saudi Arabia. Our company has successfully completed over 100 projects, serving more than 35 governmental and public entities in Saudi Arabia, demonstrating our deep understanding of the local regulatory environment and public sector needs.
Our team consists of 50+ technical consultants, developers, designers, and project managers, all dedicated to delivering excellence in every engagement. As a Saudi-based operation, we are uniquely positioned to align our solutions with Vision 2030 priorities and contribute to the digital transformation of government services.
Relevant Experience
| Project | Client | Solution Delivered | Results |
|---|---|---|---|
| Intranet Portal with 25 E-services | Royal Commission for Jubail and Yanbu | Integrated portal with ERP system | Increased operational efficiency |
| Samples Examination Platform | Ministry of Commerce | Streamlined examination processes | Enhanced regulatory compliance |
| Quality Mark Platform | Saudi Standards Metrology | Certificate management automation | Handling 500,000+ annual requests |
| Electronic Sales Platform | Ministry of Commerce | Sales certificate management system | Processing 100,000+ requests annually |
Partnerships & Certifications
Technology Partnership
Official Tellius implementation partner with certified expertise
Industry Alliances
Strategic relationships with leading technology enterprises
Compliance
Adherence to Saudi data sovereignty and security standards
Understanding of Requirements
Assessment & opportunities
Current Environment Assessment
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Existing Systems
Analysis of ERP, CRM, Workflow, and Chamber.sa infrastructure with currently siloed data sources limiting analytical capabilities.
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Data Landscape
Current data volume of approximately 0.5TB with projected 15% annual growth as Chamber services expand.
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Integration Points
Identification of internal systems and external data sources such as SDAIA data marketplace and business surveys.
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User Distribution
Approximately 400 internal employees, 20 technical staff, and external stakeholders requiring varied levels of access and analytical capabilities.
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Reporting Needs
Requirement for both operational dashboards and strategic analytical reports to support decision making at all levels.
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Security Requirements
Need for role-based access control, data encryption, and compliance with KSA data security regulations.
Challenges & Opportunities
Current Challenges
- Data silos limiting cross-functional analysis and insights
- Manual report generation consuming significant staff time
- Limited accessibility of data insights for non-technical users
- Inefficient decision making due to delayed access to analytics
- Lack of predictive capabilities for strategic planning
Transformation Opportunities
- Unified data platform for comprehensive business intelligence
- AI-powered insights enabling proactive decision making
- Democratized access to analytics through natural language queries
- Enhanced member services through data-backed recommendations
- Establishing a foundation for a data-driven organizational culture
Proposed Solution
Tellius-based DDDM Platform
Solution Architecture
Solution Architecture
Data Sources
- Internal Systems (ERP, CRM, Workflow)
- SDAIA Data Marketplace
- Surveys & Studies
- External Economic Indicators
Platform Core
- Data Warehouse
- ETL Processes
- AI/ML Analytics Engine
- Natural Language Query Processing
User Interfaces
- Internal Employee Portal & Mobile App
- External Stakeholder Portal & Mobile App
- Business Intelligence Dashboards
- Natural Language Search Interface
Key Platform Capabilities
| Requirement | Tellius Capability | Implementation Approach |
|---|---|---|
| Advanced Analytics | AI-driven insights engine with descriptive, predictive & prescriptive analytics | Implement full GenAI analytics stack with LLM integration |
| Data Integration | Unified data connection framework | Connect internal systems and SDAIA marketplace through automated ETL processes |
| Natural Language Search | ChatGPT-like interface for enterprise data | Configure dual-language (Arabic/English) NLP query capabilities |
| Self-Service Analytics | Intuitive interface for non-technical users | Role-based dashboards with guided analytics workflows |
| Scalability | Elastic cloud architecture | Configure dynamic scaling to accommodate 15% annual data growth |
| Automated Insights | ML-powered pattern discovery | Deploy automated root cause analysis and key driver identification |
Data Warehouse Implementation
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ETL Framework
Automated data pipelines from all source systems with scheduling and monitoring
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Data Optimization
Performance-tuned schema design for analytics queries with columnar storage
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Quality Control
Built-in data cleansing and validation processes with anomaly detection
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Deployment Model
Hybrid deployment utilizing Chambers private cloud resources with secure storage
Analytics Capabilities
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Descriptive Analytics
Historical data analysis, trend identification, and KPI visualization
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Predictive Analytics
Forecasting models for member services, economic indicators, and metrics
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Prescriptive Analytics
Recommendation engines for strategic decision support
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Self-Service BI
Intuitive dashboards for all user types regardless of technical expertise
User Experience
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Dual Application Model
Internal (employees) and external (stakeholders) portals with tailored interfaces
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Mobile-First Design
Responsive applications for iOS and Android with offline capabilities
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Bilingual Support
Fully localized Arabic and English interfaces with regional formatting
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Accessibility
Compliance with web content accessibility guidelines (WCAG 2.1)
Security Architecture
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Data Protection
Encryption at rest and in transit with key management system
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Access Control
Role-based permissions aligned with organizational structure
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Audit Capabilities
Comprehensive logging and monitoring with alerting system
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Compliance
Adherence to KSA data security regulations and SOC 2 Type II standards
Implementation Plan
Methodology & timeline
Methodology
Agile Implementation Approach
Our implementation approach combines the best practices of Agile methodology with structured project management to ensure a successful deployment while maintaining flexibility to adapt to changing requirements:
- Iterative development with 2-week sprints
- Regular stakeholder reviews and feedback sessions
- Continuous integration and delivery pipeline
- Automated testing for quality assurance
- Phased deployment strategy to minimize disruption
Quality Assurance
Our comprehensive QA approach ensures that all deliverables meet the highest standards of quality and align with Riyadh Chamber's requirements:
- Formal test plans and test cases for all functional areas
- Automated regression testing for core functionality
- Performance testing under expected load conditions
- Security testing and vulnerability assessment
- User acceptance testing with real-world scenarios
Project Timeline
Payment Schedule
- Requirements gathering and analysis 5% payment
- Design documentation and approval 10% payment
- Platform implementation and setup 20% payment
- Knowledge transfer 10% payment
- User acceptance testing 20% payment
- Documentation delivery and go-live 10% payment
- Support period (12 months) 25% (quarterly)
Project Governance
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Steering Committee: Monthly reviews with key stakeholders from Riyadh Chamber and STARWAYS IT
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Weekly Status Reports: Detailed progress updates, issues, and upcoming activities
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Change Management: Formal process for scope changes with impact assessment
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Risk Management: Continuous risk identification, assessment, and mitigation
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Quality Gates: Formal approval checkpoints at key project milestones
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Documentation: Comprehensive documentation of all deliverables and decisions
Key Milestones & Deliverables
| Phase | Key Deliverables | Timeline |
|---|---|---|
| Requirements Analysis | Detailed requirements document, scope definition | End of Month 1 |
| Design | Technical architecture, data models, UI/UX designs | End of Month 2 |
| Implementation | Configured Tellius platform, customized features | End of Month 4 |
| Data Integration | Connected data sources, ETL processes | End of Month 5 |
| Testing | Test reports, performance validation | Mid-Month 6 |
| Knowledge Transfer | Training materials, documentation, handover | End of Month 6 |
| Go-Live | Production deployment, support transition | End of Month 6 |
Knowledge Transfer & Training
Capability building approach
Knowledge Transfer Approach
Our comprehensive knowledge transfer strategy ensures that Riyadh Chamber staff will develop the expertise needed to independently manage and evolve the DDDM platform:
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Documentation
Comprehensive system documentation, architecture guides, and user manuals in both Arabic and English
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Workshops
Structured knowledge sharing sessions with Chamber IT staff, covering system architecture, administration, and customization
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Shadowing
Side-by-side working periods during critical implementation phases to facilitate practical learning
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Post-Implementation Support
Dedicated support channel for Chamber staff during the transition period with rapid response times
Training Program
Our structured training program is designed to address the specific needs of different user groups within Riyadh Chamber:
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End-User Training
Role-specific training for 400 Chamber employees on dashboard usage, report generation, and basic analytics
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Technical Training
In-depth platform administration for 20 IT staff covering system configuration, data management, and troubleshooting
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Train-the-Trainer
Capability building for internal champions who will serve as ongoing training resources within the Chamber
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Training Materials
Customized guides, video tutorials, and reference documents in both Arabic and English formats
Analytics Department Framework
Proposed Department Structure
Role Definitions
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Department Head: Strategic direction, stakeholder management, resource planning
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Data Engineers: ETL development, data modeling, pipeline management
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Data Analysts: Analysis development, model creation, insight generation
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Visualization Specialists: Dashboard development, reporting, presentation
Governance Model
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Data Policies: Standards for data quality, security, and compliance
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Access Management: Protocols for granting and revoking system access
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Quality Assurance: Procedures for validating analytical outputs
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Steering Committee: Cross-functional oversight of analytics priorities
Operational Workflows
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Analytics Request Processing: Standardized intake and prioritization procedure
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Dashboard Development: Design, review, and deployment workflow
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Issue Resolution: Tiered support model for addressing system issues
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Continuous Improvement: Process for identifying and implementing enhancements
Support & Warranty
Post-implementation services
12-Month Warranty
Our comprehensive 12-month warranty provides Riyadh Chamber with complete peace of mind following the implementation of the DDDM platform:
Scope
- Comprehensive coverage for defects, errors, and performance issues
- Correction of any functionality not meeting documented requirements
- Data integrity and system performance monitoring
- Resolution of integration issues with connected systems
Response Times
- Critical issues: Response within 1 hour, resolution within 4 hours
- High severity: Response within 2 hours, resolution within 8 hours
- Medium severity: Response within 4 hours, resolution within 24 hours
- Low severity: Response within 24 hours, resolution within 72 hours
Maintenance
- Regular updates and security patches to maintain system integrity
- Quarterly preventive maintenance checks and optimization
- Monitoring of system performance and proactive issue resolution
- Database maintenance and optimization procedures
Support Channels
- Dedicated help desk with ticketing system for issue tracking
- Direct access to support engineers via phone during business hours
- 24/7 emergency contact for critical issues
- Clear escalation paths for unresolved issues
- Monthly service review meetings with designated Chamber representatives
Ongoing Support Options
Post-Warranty Support
Extended support packages available after the initial warranty period, including:
- Standard: Business hours support with next-day resolution
- Premium: 24/7 support with accelerated resolution times
- Enterprise: Dedicated support team with on-site assistance
Platform Optimization
Continuous improvement services to maximize platform value:
- Performance optimization and tuning
- New data source integration assistance
- Dashboard and report enhancement services
- Quarterly system health assessments
Capacity Planning
Proactive scaling and growth management services:
- Regular capacity forecasting and planning
- Infrastructure scaling recommendations
- Performance benchmarking and analysis
- Long-term growth strategy consulting
Project Team
Our experts at your service
Team Structure
Key Roles & Responsibilities
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Project Manager
Overall project leadership, stakeholder management, schedule and budget control
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Solution Architects
Technical design, architecture decisions, and implementation oversight
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Data Engineers
ETL development, data model implementation, and data quality assurance
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BI Specialists
Dashboard and analytics model development, visualization design
Team Qualifications
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Relevant Experience: All team members have previous experience with government sector projects in Saudi Arabia
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Technical Expertise: Certified Tellius platform specialists with deep knowledge of data science and analytics
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Domain Knowledge: Understanding of chamber of commerce operations and Saudi business environment
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Cultural Alignment: Team members with experience working in Saudi Arabia and understanding local business practices
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Professional Certifications: Project Management Professional (PMP), Tellius certified professionals, Data Science certifications
Cost Structure Guidance
Investment components
Investment Components
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Platform Licensing
Tellius platform licenses (under Riyadh Chamber name) for production, testing, and development environments
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Implementation Services
Requirements gathering, solution design, system configuration, development, testing, and deployment services
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Data Integration
Connection to internal and external systems, data migration, and ETL development
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Training
End-user and technical training programs, documentation, and knowledge transfer activities
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Warranty
12-month support and maintenance following project go-live
Payment Schedule Alignment
Our payment structure is aligned with the requirements specified in RFP Section 17, with milestone-based disbursements tied to deliverable acceptance:
- Requirements completion 5%
- Design approval 10%
- Platform implementation 20%
- Knowledge transfer 10%
- User acceptance testing 20%
- Documentation & go-live 10%
- Support period (quarterly) 25%
Value Considerations
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Volume Discounts: Applicable for enterprise-wide user licenses
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Long-term Partnership: Preferential rates for future engagements
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Flexible Support Options: Customizable post-warranty support packages
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ROI Estimation: Detailed analysis of expected return on investment available upon request
Conclusion
Partnership for success
Strategic Partnership
STARWAYS IT is committed to establishing a long-term strategic partnership with Riyadh Chamber to support its journey toward data-driven decision making. Our proposal offers not just a technology implementation, but a comprehensive transformation program that will position the Chamber as a leader in utilizing data intelligence for economic development and member services.
With our deep experience in Saudi government digital transformation projects, combined with the powerful capabilities of the Tellius platform, we are uniquely positioned to deliver a solution that meets the Chamber's current needs while providing a foundation for future growth and innovation.
Expected Business Outcomes
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Enhanced Decision Agility
Reduce decision-making time by 60% through instant access to relevant data insights
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Improved Member Services
Enhance member satisfaction through data-driven service improvements and personalization
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Operational Efficiency
Identify optimization opportunities to reduce operational costs by 15-20%
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Strategic Insight
Enable evidence-based policy recommendations to support economic development
Next Steps
We welcome the opportunity to discuss our proposal in detail and address any questions or concerns. Our team is ready to engage immediately upon selection to begin this transformative journey with Riyadh Chamber.
Technical Discussion
Detailed review of proposed solution
Solution Demo
Live demonstration of Tellius capabilities
Contract Finalization
Agreement on terms and conditions